title: "NetBridge Terms of Service"

subtitle: "Version 2.0 — DRAFT FOR ATTORNEY REVIEW"

Effective Date: [EFFECTIVE DATE]\

Last Updated: [LAST UPDATED DATE]\

Replaces: Terms of Service effective February 12, 2025 (last updated February 16, 2025)

PLEASE READ THESE TERMS CAREFULLY. THEY CONTAIN IMPORTANT PROVISIONS THAT AFFECT YOUR LEGAL RIGHTS, INCLUDING:

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- SECTION 5 (YOUR RESPONSIBILITY) AND SECTION 20 (INDEMNIFICATION): YOU AND YOUR COMPANY ARE SOLELY RESPONSIBLE FOR EVERYTHING YOU DO ON THE PLATFORM, INCLUDING YOUR REVIEWS, AND YOU AGREE TO DEFEND AND INDEMNIFY NETBRIDGE AGAINST CLAIMS ARISING FROM IT.

- SECTION 15 (SUBSCRIPTIONS): PAID PLANS RENEW AUTOMATICALLY UNTIL YOU CANCEL. YOU CAN CANCEL ONLINE AT ANY TIME.

- SECTIONS 21 AND 22 (DISCLAIMERS AND LIMITATION OF LIABILITY): NETBRIDGE'S LIABILITY TO YOU IS LIMITED.

- SECTION 25 (DISPUTE RESOLUTION): DISPUTES BETWEEN YOU AND NETBRIDGE WILL BE RESOLVED BY BINDING INDIVIDUAL ARBITRATION, AND YOU WAIVE THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION, UNLESS YOU OPT OUT WITHIN 30 DAYS AS DESCRIBED IN SECTION 25.9.

1. About These Terms

In plain English: These Terms are a contract between NetBridge and the business you represent (and you personally, as its authorized representative). By using NetBridge, you agree to them.

1.1 Who we are. These Terms of Service (the "Terms") are a binding agreement between [LEGAL ENTITY NAME, e.g., NETBRIDGE LLC], a [STATE OF FORMATION] [ENTITY TYPE, e.g., limited liability company] with its principal place of business at [PRINCIPAL BUSINESS ADDRESS] ("NetBridge," "we," "us," or "our"), and the person and business entity that access or use the Platform (defined below).

1.2 What these Terms cover. These Terms govern your access to and use of the NetBridge website at [WEBSITE DOMAIN], the NetBridge web application and progressive web application ("PWA"), push notifications, SMS and email communications, and all related features, content, and services (together, the "Platform").

1.3 How you accept. You accept these Terms by clicking to accept them, creating an account, claiming a company profile, purchasing a subscription, or otherwise accessing or using the Platform. If you do not agree to these Terms, do not use the Platform.

1.4 Acting for a company. If you use the Platform on behalf of a business (which is the only way the Platform may be used — see Section 3), then "you" and "your" mean both you individually and that business (the "Company"), and you accept these Terms on the Company's behalf. The Company is bound by these Terms and by the acts and omissions of every person who uses the Platform under its account.

1.5 Other policies. The following are incorporated into and form part of these Terms: the NetBridge Privacy Policy at [PRIVACY POLICY URL] (the "Privacy Policy"); any plan, pricing, or feature descriptions shown at checkout; and, for suppliers, the applicable Supplier Agreement (Section 14). If these Terms conflict with a Supplier Agreement or other signed written agreement between you and NetBridge, that signed agreement controls only as to its subject matter.

2. Definitions

In these Terms:

• "Authorized User" means any individual who accesses the Platform under a Company Account, including owners, employees, contractors, and agents, whether or not that individual was properly authorized by the Company.
• "Bid Hub" means the Platform features for posting jobs, submitting and receiving bids, and sending "Need a sub" requests (Section 13).
• "Company Account" means the account of a business on the Platform, including its Company profile and all Authorized User logins associated with it.
• "Owner" means the single Authorized User who has successfully claimed or created a Company profile and administers the Company Account.
• "Project Address" means the Platform feature that associates job history, photos, and other content with a property street address (Section 10).
• "Public Records" means information made publicly available by government bodies, including contractor licensing records published by the Utah Division of Professional Licensing ("DOPL") and comparable agencies in other states.
• "Review" means any rating, star score, written evaluation, response to review questions, badge selection, or similar feedback submitted by a user about another company.
• "Trust Score" means the automated star rating and related indicators displayed on a Company profile, as described in Section 8.8.
• "Unclaimed Profile" means a Company profile generated automatically from Public Records that no Owner has yet claimed (Section 9).
• "User Content" means any content submitted, posted, uploaded, transmitted, or made available through the Platform by or for a user, including profiles, Reviews, responses, posts, comments, messages, bids, job postings, photographs, videos, portfolio items, documents and files, license and insurance information, outside ratings, and Project Address entries.
• "Verification" means the limited checks described in Section 6.

3. Eligibility and Accounts

In plain English: NetBridge is for U.S. construction businesses only — licensed contractors and suppliers — used by adults who have authority to act for their company. Keep your login secure; you are responsible for everything done under your account.

3.1 Business use only. The Platform is a professional network for business-to-business use by construction contractors (including general contractors and subcontractors) and construction suppliers operating in the United States. It is not offered to consumers or homeowners for personal, family, or household purposes, and you may not use it for those purposes.

3.2 Eligibility. To use the Platform, you represent and warrant that:

(a) you are at least 18 years old and have the legal capacity to enter into a binding contract;

(b) you are using the Platform on behalf of a legitimate business that is duly organized (or lawfully operating as a sole proprietorship) and in good standing;

(c) you have full authority to bind the Company to these Terms and to take each action you take on the Platform on the Company's behalf;

(d) the Company, if it performs or offers construction work, holds every license, registration, and qualification required by the jurisdictions in which it works, including, in Utah, under the Construction Trades Licensing Act (Utah Code Title 58, Chapter 55) as applicable;

(e) you and the Company are located in the United States, and you will access the Platform only from the United States; and

(f) neither you nor the Company has previously been suspended or removed from the Platform, and neither is identified on any U.S. government list of prohibited or restricted parties.

3.3 Geographic availability. The Platform launches in Utah and may expand to additional U.S. states over time. Features, Public Records sources, and Verification methods may differ by state. The current list of supported states is available at [AVAILABLE STATES URL]. Availability of a state on the Platform does not mean NetBridge has confirmed that any user is licensed there.

3.4 Accurate information. You must provide accurate, current, and complete information when you register and must keep it updated, including your Company's legal name, license numbers, license status, contact information, and insurance information.

3.5 Company Accounts, Owners, and seats. Each Company profile may have only one Owner. The Owner controls the Company Account, may add and remove Authorized Users (subject to the seat limits of the Company's plan), and is responsible for promptly removing access for anyone who leaves the Company or is no longer authorized. Every action taken by any Authorized User is deemed an action of the Company.

3.6 Account security. You must keep your login credentials and verification codes confidential, may not share accounts, and must notify us immediately at Support@netbridge.contractors if you suspect unauthorized access. You and the Company are responsible for all activity that occurs under your credentials and Company Account, whether or not you authorized it, except to the extent caused by NetBridge's own breach of its security obligations under law.

3.7 One account per person; no fake accounts. Each individual may maintain only one personal login, and each business only one Company Account (unless NetBridge approves otherwise in writing, for example for separately licensed affiliates). You may not create accounts under false identities or for businesses you do not represent.

4. What NetBridge Is — and What It Is Not

In plain English: NetBridge is a neutral online platform. We are not a contractor, broker, employer, or party to any deal between users. We do not do, supervise, inspect, or guarantee anyone's work or payment.

4.1 A neutral platform. NetBridge provides an online venue and software tools that allow independent businesses to create profiles, communicate, share information, post and respond to job opportunities, and publish and read Reviews. NetBridge is a neutral technology platform. Unless NetBridge expressly states otherwise in a separate signed writing, NetBridge is not a party to any bid, proposal, contract, subcontract, purchase order, change order, lien waiver, payment, or other transaction or relationship between users (each, a "User Transaction").

4.2 What NetBridge is not. NetBridge is not: (a) a contractor, general contractor, subcontractor, construction manager, or supplier; (b) a broker, agent, bid agent, or representative of any user; (c) an employer, staffing agency, or joint employer of any user or its workers; (d) a licensing authority, inspector, engineer, architect, or safety consultant; (e) an insurer, surety, guarantor, bonding company, lender, escrow agent, or payment processor for User Transactions; or (f) a consumer reporting agency. Nothing on the Platform creates any partnership, joint venture, employment, agency, or fiduciary relationship between NetBridge and any user.

4.3 No responsibility for work, payment, or safety. NetBridge does not perform, direct, supervise, control, inspect, or approve any construction work, and is not responsible for the workmanship, quality, timeliness, legality, permitting, code compliance, or safety of any work; the payment or non-payment of any amount; any materials or products; any job-site injury, death, or property damage; or any lien, bond claim, warranty claim, or contract dispute arising from any User Transaction.

4.4 Users are independent. All users act independently and on their own behalf. Any decision to bid on, award, accept, perform, pay for, or reject any work, or to rely on any Review, Trust Score, badge, Verification status, or other information on the Platform, is solely your decision and at your own risk.

5. Your Responsibility for Everything You Do on the Platform

In plain English: You and your company are fully responsible for what you post, say, upload, bid, and agree to on NetBridge — and for any deal, work, payment, or dispute with other users. NetBridge is not.

5.1 Sole responsibility. You and the Company are solely and fully responsible for all of your activity on and through the Platform and all consequences of it, including:

(a) every Review, rating, badge selection, and response you submit;

(b) every post, comment, photo, video, portfolio item, and profile statement you publish;

(c) every message and file you send or upload, including contracts, W-9s, certificates of insurance, and other documents;

(d) every bid, job posting, and "Need a sub" request you create or respond to;

(e) every profile claim, license number, insurance, bonding, and qualification statement you make, and every self-reported outside rating you enter;

(f) every Project Address entry and all property and homeowner information you share; and

(g) every User Transaction you enter into and any work, materials, payment, non-payment, delay, defect, injury, damage, lien, or dispute arising from it.

5.2 Company responsibility for Authorized Users. The Company is responsible for the acts and omissions of all of its Authorized Users as if they were the Company's own. An individual Authorized User who acts outside the scope of their authority, or who engages in fraud, impersonation, or willful misconduct on the Platform, is also personally responsible for that conduct, together with the Company.

5.3 Your representations and warranties. Each time you use the Platform, you represent and warrant that:

(a) you have authority to bind the Company, and every action you take on the Platform is authorized by the Company;

(b) all information you provide is true, accurate, current, and not misleading, including license, insurance, bonding, and outside-rating information;

(c) every Review you submit reflects a real job or real business transaction in which you or your Company directly participated, reflects your honest firsthand experience and opinion, and complies with Section 8;

(d) you own or have all rights, licenses, consents, and permissions necessary to post, upload, and share your User Content (including any photographs, documents, addresses, and personal information of others) and to grant the license in Section 17.3;

(e) your User Content and your conduct do not infringe, misappropriate, or violate any intellectual property, privacy, publicity, contract, or confidentiality right of any person, and are not defamatory, fraudulent, or unlawful; and

(f) you will comply with all laws that apply to you and your business, including contractor licensing, lien, prompt payment, procurement, antitrust, employment, tax, safety, privacy, anti-spam, and telemarketing laws.

5.4 User Transactions are between users. Any User Transaction is solely between the users involved. You are solely responsible for negotiating and documenting your own contracts, confirming the other party's identity, license, insurance, bonding, and financial ability, and complying with your contractual and legal obligations. NetBridge has no obligation to enforce, mediate, or resolve any User Transaction or dispute between users (see Section 25.1).

6. Verification, Licenses, and Your Due Diligence

In plain English: When NetBridge shows a license as "verified," it means only that we checked a license number against a public government record at one point in time. It does not guarantee that the license is still active, or that the company is insured, bonded, honest, or does good work. Always do your own checks.

6.1 What Verification means. NetBridge may perform limited checks, which may be automated, manual, or both, including: (a) matching a license number a user provides, or that appears in Public Records, against the records of the applicable licensing agency (for example, DOPL) at the time of the check; and (b) confirming that a person claiming a Company profile controls a phone number, company-domain email address, or document associated with that Company (Section 9.4). A "verified" label, check mark, or status on the Platform means only that such a check was completed with a matching result as of the date of the check, based on the information available to NetBridge from the relevant source at that time.

6.2 What Verification does not mean. VERIFICATION IS NOT A GUARANTEE, CERTIFICATION, ENDORSEMENT, OR RECOMMENDATION. NetBridge does not warrant or represent that any user: (a) holds a current, active, or valid license at any time after the check, or holds the correct license classification or monetary limit for any particular work; (b) has any insurance (including general liability, workers' compensation, or auto), bonding, or surety coverage, or that any certificate of insurance is authentic or current; (c) is solvent, lawful, honest, qualified, or competent; or (d) will perform or pay as agreed. Public Records may be incomplete, delayed, or inaccurate, and licenses can be suspended, expired, or revoked after a check. NetBridge is not responsible for errors in Public Records or in information provided by users.

6.3 User-provided credentials. Insurance, bonding, workers' compensation, certifications, outside ratings, and similar information on the Platform are provided by users. Unless a feature expressly states that NetBridge has checked a particular item, NetBridge has not checked it, and even where it has, Section 6.2 applies.

6.4 You must do your own due diligence. Before you bid, award, subcontract, purchase, pay, or begin work, you are solely responsible for independently confirming (for example, directly with DOPL or the applicable state agency, the insurer or agent, and the surety) the other party's identity, license status and classification, insurance, bonding, lien rights, and anything else that matters to your decision.

6.5 Keep your information current. You must promptly update your Company profile if any license is suspended, revoked, expired, restricted, or changed, or if any insurance or bonding you have listed lapses. NetBridge may re-check Public Records at any time and may change, suspend, or remove any Verification status or profile without notice.

7. User Content, Moderation, and Section 230

In plain English: Users — not NetBridge — create the content on NetBridge, including reviews. We may remove content that breaks the rules, but we are not required to monitor or remove anything, and we do not endorse what users say.

7.1 Users create the content. All User Content is created, and is the sole responsibility of, the user who provided it. NetBridge is not the author, creator, speaker, or endorser of any User Content, including any Review. Reviews are the opinions and statements of the individual users and companies that submit them, not statements of fact or opinion by NetBridge. Consistent with 47 U.S.C. § 230, NetBridge shall not be treated as the publisher or speaker of information provided by users or other third parties.

7.2 No endorsement. NetBridge does not endorse, verify, or guarantee the accuracy, completeness, or reliability of any User Content, and does not adopt any User Content as its own by hosting, displaying, formatting, ranking, organizing, aggregating, or declining to remove it.

7.3 Discretionary moderation; no duty to moderate. NetBridge may, but is not obligated to, monitor, review, screen, label, restrict the visibility of, or remove any User Content, or suspend any account, at any time, in its sole discretion, including content NetBridge considers in good faith to be objectionable, whether or not that content is constitutionally protected. NetBridge has no duty to monitor, pre-screen, fact-check, or remove any User Content, and any decision to take or not take action is not an endorsement and does not create any duty or liability to you or anyone else. Moderation may be performed by people, automated tools, or both (see Section 19).

7.4 Consistent review standards. NetBridge's discretion under Section 7.3 is subject to NetBridge's commitments regarding honest Reviews in Section 8.6, which NetBridge applies to Reviews without regard to whether they are positive or negative.

7.5 Reporting content. You may report User Content that you believe violates these Terms using the in-app "Report" or "Flag" tool or by emailing Support@netbridge.contractors. Copyright complaints must follow Section 17.6.

7.6 Audit logs. NetBridge maintains records of certain administrative and moderation actions for security, integrity, and legal compliance purposes. These records are NetBridge's confidential business records and are not made available to users except as NetBridge decides or as required by law.

8. Reviews, Ratings, Trust Score, and Badges

In plain English: Only review companies you actually worked with, on a real job, and tell the truth. Honest negative reviews are allowed and protected. Fake, paid-for-positive, traded, competitor, and insider reviews are banned. Reviewed companies can reply publicly and can flag or dispute reviews. Paying NetBridge never changes anyone's ratings.

8.1 Who may post Reviews. Reviews may be submitted only by a Company Account (through an Authorized User) about another company with which it had a direct business relationship on a real job or transaction — for example, a general contractor reviewing a subcontractor it hired, or a subcontractor reviewing a general contractor it worked for — within the [REVIEW ELIGIBILITY WINDOW, e.g., 36 months] before the Review is submitted. NetBridge may require reviewers to identify the project, the approximate dates, the relationship, or other information, and may ask for supporting documentation (Section 8.12).

8.2 Review standards. Every Review must:

(a) be based on your own firsthand experience on the job or transaction you identify;

(b) be truthful and accurate as to any statements of fact, and clearly be your honest opinion as to everything else;

(c) be relevant to the reviewed company's work, services, conduct, payment practices, or professionalism;

(d) disclose any material connection you have with the reviewed company (for example, a family, ownership, or financial relationship) — although reviews by insiders are generally prohibited under Section 8.3(e); and

(e) not include personal information of individuals (such as home phone numbers, personal email addresses, Social Security numbers, financial account numbers, or health information), homeowner personal information, trade secrets, or information you are contractually or legally required to keep confidential.

8.3 Prohibited review practices. You may not, and may not ask, pay, or allow anyone else to:

(a) Fake reviews: write, create, submit, buy, or sell a Review that misrepresents that the reviewer exists, that the reviewer had a real experience with the reviewed company, or what that experience was — including Reviews generated in whole or in part by artificial intelligence that misrepresent any of these things;

(b) Incentivized reviews: offer or provide money, discounts, work, referrals, favors, or any other benefit in exchange for, or conditioned expressly or by implication on, a Review expressing a particular sentiment (positive or negative), or on changing or removing a Review;

(c) Reciprocal or traded reviews: agree to exchange Reviews or ratings with another company ("review swapping"), or condition your Review of another company on its Review of you;

(d) Competitor reviews: review a competitor, or a company with which you have not actually done business, including to damage its reputation or its Trust Score;

(e) Insider reviews: review your own Company, an affiliate, or a company in which you or your immediate family members hold an ownership, management, or employment interest, or have your officers, managers, employees, agents, or their immediate relatives review your Company;

(f) Review manipulation: use multiple accounts, sock puppets, bots, or coordinated groups to post, rate, or flag Reviews; post duplicate Reviews of the same job; or artificially inflate or deflate any Trust Score or badge;

(g) Review gating: selectively invite only those counterparties you expect to leave positive Reviews while discouraging others, or use any technique to filter who reviews you based on expected sentiment;

(h) Review suppression and retaliation: use unfounded or groundless legal threats, physical threats, intimidation, or public accusations you know (or recklessly disregard) are false, in an attempt to prevent a Review from being written or to cause a Review to be removed; or retaliate against a reviewer (for example, by withholding payment, backcharging, blacklisting, or refusing future work) because of an honest Review; or

(i) Buying or selling reviews or accounts: buy, sell, or transfer Reviews, ratings, badges, or accounts, or offer "reputation management" services that violate this Section 8.

These rules are intended to be consistent with, among other laws, the Federal Trade Commission's Rule on the Use of Consumer Reviews and Testimonials (16 C.F.R. Part 465). NetBridge applies these rules to all Reviews on the Platform, whether or not a particular Review is covered by that rule.

8.4 Requesting Reviews. You may invite your real business counterparties to leave honest Reviews, including through Platform tools, as long as you do not violate Section 8.3 — for example, you may not condition anything on the Review being positive, and you should not filter whom you invite based on the expected sentiment.

8.5 Honest Reviews are protected. Nothing in these Terms prohibits or restricts you from posting an honest Review, including a negative Review, of any company — including NetBridge itself — on the Platform or anywhere else, and NetBridge will not impose any penalty or fee on you, or assert any claim against you, for doing so. NetBridge does not require you to transfer your intellectual property rights in any Review; you grant NetBridge only the non-exclusive license in Section 17.3. This Section is intended to comply with the Consumer Review Fairness Act (15 U.S.C. § 45b), and nothing in these Terms will be interpreted to restrict a communication protected by that law.

8.6 How NetBridge handles Reviews.

(a) Same rules for positive and negative Reviews. NetBridge does not remove, hide, or down-rank a Review because it is negative or because the reviewed company objects to it, and does not remove or suppress a Review because of any payment or subscription.

(b) Grounds for removal or restriction. NetBridge may remove, restrict, or decline to publish a Review (or any portion of it) that, in NetBridge's good-faith judgment: violates Section 8.2 or 8.3; contains personal information of individuals, confidential information, or trade secrets; is defamatory, harassing, threatening, abusive, obscene, sexually explicit, or discriminatory (including on the basis of race, religion, sex, national origin, disability, or other protected characteristic); is unrelated to the reviewed company's work or services; is clearly false or misleading; contains malware or spam; infringes intellectual property; is the subject of a valid court order; or otherwise violates law. These criteria are applied to all Reviews without regard to whether the Review is positive or negative.

(c) Authenticity checks. To protect the integrity of Reviews, NetBridge may check any Review — positive or negative — for authenticity before or after it is displayed, including by looking at signals such as reviews of Unclaimed Profiles, low ratings, unusually high or low rating patterns, reciprocal ratings between the same companies, new accounts, and bulk activity. NetBridge aims to complete any check performed before display within [AUTHENTICITY CHECK WINDOW, e.g., 5 business days], and a Review that passes these checks is published under the same standards as every other Review. Checks are for authenticity and compliance with these Terms only; NetBridge does not investigate or decide whether a reviewer's opinion is correct.

(d) No obligation. Nothing in this Section 8.6 creates an obligation to monitor or remove any Review (Section 7.3).

8.7 Reviewer protection and aggregation. To reduce the risk of retaliation, NetBridge may display ratings in aggregated form, delay updates to a Trust Score until a minimum number of qualifying Reviews have been received (currently [MINIMUM NUMBER OF REVIEWS, e.g., 3]), limit the details displayed about a reviewer, or use similar measures. NetBridge may disclose a reviewer's identity or information when required by law or valid legal process, or as described in the Privacy Policy.

8.8 Trust Score and badges are automated aggregations. The Trust Score is a 1-to-5 star score generated automatically by software from the star ratings that users submit in two-way Reviews between general contractors and subcontractors, and may display alongside it, as separate indicators, Verification status (Section 6) and self-reported outside ratings (Section 8.9). The "Preferred to work with" badge is generated automatically when [PREFERRED BADGE CRITERIA — e.g., a stated percentage of qualifying reviewers answer "yes" to "Would you work with this company again?" across at least a stated minimum number of Reviews]. The Trust Score and badges:

(a) are mathematical summaries of user-submitted Reviews and other listed data, not NetBridge's own opinion, rating, recommendation, certification, or guarantee of any company;

(b) apply the same methodology to all companies, and may be weighted by objective factors (for example, recency, whether a reviewer's relationship was confirmed, or the number of Reviews), as NetBridge may update from time to time;

(c) may be inaccurate, incomplete, or out of date, and may change as Reviews are added, removed, or updated; and

(d) must not be the sole basis for any business decision (Section 6.4).

8.9 Self-reported outside ratings. Companies may enter their ratings from third-party services such as Google, Yelp, the Better Business Bureau (BBB), Angi, and Houzz. These outside ratings are self-reported by the company, are not verified by NetBridge unless expressly labeled, and are not included in the Trust Score [CONFIRM — if outside ratings are ever blended into the Trust Score, revise this sentence and Section 8.8]. You must report outside ratings accurately and keep them current, and you may enter only your rating and review count — not copy reviews or other content from those services in violation of their terms. NetBridge is not affiliated with, sponsored by, or endorsed by any of those services, and their names and marks belong to their respective owners.

8.10 Payment never affects ratings or ranking. No subscription, fee, Supplier Agreement, or other payment to NetBridge affects, and no one may buy: any Review, Trust Score, badge, Verification status, search result ranking, or review-moderation decision. Search results and rankings are determined by relevance and other non-paid factors that NetBridge applies to all users. The Platform does not display paid advertising. Supplier offers (Section 14) are clearly labeled as offers and do not affect any Trust Score or ranking.

8.11 Right of reply. A company that has been reviewed may post one public response to each Review through its claimed Company Account (Unclaimed Profiles may respond after claiming — Section 9). Responses are User Content and must follow these Terms. A response may not include the reviewer's personal information or confidential information, threats, retaliation, or offers of anything in exchange for changing or removing the Review.

8.12 Flagging and disputing Reviews.

(a) Who may flag. Any user may flag a Review they believe violates these Terms. A reviewed company (including the actual business behind an Unclaimed Profile — see (d) below) may also submit a Review Dispute.

(b) Grounds for a Review Dispute. A Review Dispute must identify the Review and explain, with supporting information, why the Review: (i) was not based on a real job or transaction between the reviewer and the reviewed company; (ii) was submitted by a competitor, insider, or someone with an undisclosed conflict of interest; (iii) was incentivized, traded, or otherwise violates Section 8.3; (iv) contains a specific statement of verifiable fact that is demonstrably false; (v) contains prohibited content listed in Section 8.6(b); or (vi) was posted on the wrong company's profile.

(c) Process. NetBridge will acknowledge the dispute and aims to complete its review within [DISPUTE REVIEW TARGET, e.g., 10 business days], though complex disputes may take longer. NetBridge may ask the reviewer to confirm the relationship or substantiate it (for example, with a redacted contract, purchase order, invoice, lien waiver, or correspondence), and may ask the disputing company for information. The Review may remain visible while the dispute is reviewed, or NetBridge may temporarily label it as "under review." Outcomes may include leaving the Review unchanged, removing all or part of it, or adding a label. NetBridge will not remove a Review because the reviewed company disagrees with the reviewer's opinion or experience, and NetBridge does not decide who was right in the underlying job dispute. NetBridge's decision is final for purposes of the Platform, but does not limit any legal right you have against the reviewer.

(d) Unclaimed Profiles. A business whose Unclaimed Profile has been reviewed may claim its profile (Section 9.4) and then use the dispute process and right of reply, or, if it does not wish to claim the profile, may submit a Review Dispute to Support@netbridge.contractors with reasonable proof that it is (or is authorized to act for) the licensed business shown on the profile.

(e) Abuse of the process. Filing repeated, bad-faith, or knowingly false flags or disputes, or using the process to identify or retaliate against a reviewer, violates these Terms.

8.13 Legal claims about Reviews. Claims that a Review is defamatory or otherwise unlawful are between the reviewed company and the reviewer. NetBridge will consider removing content that a court of competent jurisdiction has finally determined to be unlawful, upon receipt of a copy of the order. NetBridge is not the appropriate defendant for claims based on User Content (Section 7.1).

9. Unclaimed Company Profiles and Profile Claims

In plain English: NetBridge automatically builds basic profiles for licensed companies using public license records. Other users can review those companies even before they join. A company can claim, correct, or ask us to remove its profile. Fake claims are banned.

9.1 How Unclaimed Profiles are created. NetBridge automatically generates Unclaimed Profiles from Public Records, beginning with contractor licensing records published by DOPL. An Unclaimed Profile may display information such as the business name, license number, license classification(s), license status and dates, and city or business address of record, as reflected in those records at the time they were obtained. [CONFIRM THE EXACT DATA FIELDS DISPLAYED.]

9.2 What an Unclaimed Profile means. Each Unclaimed Profile is labeled as unclaimed. An Unclaimed Profile does not mean that the business has joined NetBridge, agreed to these Terms, endorsed the Platform, or is affiliated with NetBridge, and it is not a NetBridge endorsement, rating, or recommendation of the business. The profile is an automated compilation of Public Records and of User Content submitted by others.

9.3 Reviews of Unclaimed Profiles. Users may review businesses with Unclaimed Profiles under the same rules as any other Review (Section 8). NetBridge may apply authenticity checks under Section 8.6(c). Public Records may be outdated or inaccurate, and NetBridge does not warrant their accuracy (Section 6.2).

9.4 Claiming a profile. Only the business itself, acting through an owner, officer, or other person authorized to act for it, may claim a profile, and each profile may have only one Owner. To claim a profile, you must provide the license number shown on the profile and complete at least one of the following: (a) enter a code sent to a phone number associated with the business in Public Records or otherwise acceptable to NetBridge; (b) enter a code sent to an email address at the business's own domain; or (c) submit documentation that NetBridge personnel review and approve. NetBridge may require additional information, may flag or deny any claim (including any attempt by a person to claim more than three profiles), and may revoke a claim at any time if it believes the claim was inaccurate, unauthorized, or fraudulent. If more than one person asserts the right to control a profile, NetBridge may suspend the profile until the dispute is resolved to its satisfaction and has no obligation to decide ownership disputes between private parties.

9.5 Correcting information. After claiming, the Owner may edit the profile's non-record fields (such as description, services, service area, and portfolio). Information drawn from Public Records should be corrected at its source (for example, with DOPL); NetBridge will update the profile when the source is updated or, in its discretion, upon receipt of reliable documentation. Claiming a profile does not permit the Owner to edit or remove Reviews except through Section 8.12.

9.6 Removal requests. A business may request removal of its Unclaimed Profile by emailing Support@netbridge.contractors from, or with proof of authority to act for, the business. NetBridge will review each request and will generally remove or hide a profile that is inaccurate, belongs to a business that is not (or is no longer) licensed, or displays personal information of an individual (for example, a sole proprietor's home address) that is not necessary to identify the licensed business. [DECISION: STATE WHETHER NETBRIDGE WILL OTHERWISE HONOR REMOVAL REQUESTS AND WHAT HAPPENS TO EXISTING REVIEWS.] NetBridge will not remove a profile or its Reviews in exchange for payment.

9.7 Fraudulent claims are prohibited. You may not claim, or attempt to claim, any profile for a business you do not own or are not authorized to represent; submit false, altered, or borrowed documents or license numbers; intercept or misuse a verification code; or use a claimed profile to impersonate a business. Fraudulent claims will result in immediate termination and may be reported to law enforcement and licensing authorities, and you and the Company are liable for all resulting damages, including claims by the business whose profile was misused (Section 20).

10. Project Address and Job History

In plain English: Project Address lets companies show job history by street address, and some of those addresses are people's homes. Only post addresses and details you have the right to share, keep homeowner information to a minimum, and honor your confidentiality obligations to clients.

10.1 How it works. Project Address allows users to associate job history, photos, and other content with a property's street address, and allows users to search job history by address. Many addresses are private residences. Seeing another company's job history does not give you the right to contact it; contacting another company through the Platform requires that company's consent through the Platform's contact-request tools.

10.2 Post only what you have the right to share. You may post a Project Address, job details, photos, or videos only if: (a) you or your Company actually performed or participated in the work; (b) sharing it does not violate any contract, non-disclosure agreement, client instruction, or law that applies to you (for example, confidentiality terms in your prime contract or subcontract, or restrictions on government, secure, or sensitive facilities); and (c) you have obtained any consent from the property owner or client that your contract or applicable law requires.

10.3 Keep homeowner information to a minimum. You may not post personal information about homeowners, tenants, or occupants beyond what is necessary to identify the job, and in all cases you may not post: owner or occupant names (unless they have consented), phone numbers, email addresses, financial information, or dates when a property will be vacant; security system, alarm, gate, lockbox, or access codes; photographs of people, license plates, or personal belongings from which individuals can be identified, without consent; or interior details that would compromise the security of a residence. NetBridge may display Project Address information in a generalized form (for example, without unit numbers) where it considers it appropriate.

10.4 No misuse of address data. You may not use Project Address or any other Platform data to solicit homeowners or occupants, to stalk, harass, or surveil anyone, to compile lists of properties or people, or for any purpose other than legitimate evaluation of a company's work history.

10.5 Removal requests. NetBridge may remove or generalize any Project Address entry at any time, including upon request from a property owner or occupant, a client, or a company that performed the work. You are solely responsible, and will indemnify NetBridge under Section 20, for any claim by a homeowner, property owner, occupant, or client arising from Project Address content you post.

11. Messaging, Files, and Documents

In plain English: You can message other users and share files up to 25 MB, including contracts, W-9s, and insurance certificates. Share only files you are allowed to share, avoid sending Social Security numbers, and keep your own copies. No online system is perfectly secure.

11.1 Messaging and attachments. The Platform offers real-time messaging with file attachments of up to 25 MB per file, subject to file-type and other limits NetBridge may set. Users may upload contracts, W-9 forms, certificates of insurance, and similar business documents.

11.2 Your right to share. You are solely responsible for ensuring that you have the right to upload and share every file and message, including any obligations of confidentiality to your clients, owners, general contractors, subcontractors, or suppliers, and any personal information of third parties contained in the file.

11.3 Sensitive information — use caution. Do not share Social Security numbers through the Platform. If a document such as a W-9 would otherwise contain a Social Security number, use an Employer Identification Number (EIN) where you have one, or redact the number and deliver it through a more secure channel. Likewise, avoid uploading bank account and routing numbers, driver's license or passport numbers, dates of birth, medical information, or other highly sensitive personal information. NetBridge is not responsible for sensitive information that users choose to share.

11.4 Recipients' obligations. If you receive a document or message through the Platform, you may use it only for the business purpose for which it was shared, must protect it with reasonable care, and must comply with any confidentiality obligations and privacy laws that apply to it.

11.5 Security disclaimer. NetBridge uses commercially reasonable administrative, technical, and physical safeguards designed to protect the Platform and User Content. However, no method of transmission or storage is completely secure, and NetBridge cannot and does not guarantee that files, messages, or other User Content will not be accessed, disclosed, altered, lost, or destroyed. The Platform is not a document management system, records-retention system, or secure vault, and is not designed to satisfy any legal record-keeping requirement. Files may be subject to size limits, retention periods, and deletion. Keep your own copies of anything important.

11.6 NetBridge access. You acknowledge and consent that NetBridge and its service providers may access, scan, and review messages and files (including through automated tools) as reasonably necessary to operate and secure the Platform, detect spam, malware, and fraud, respond to reports and support requests, enforce these Terms, and comply with law, as further described in the Privacy Policy.

12. Communications: SMS, Email, and Push Notifications

In plain English: We send verification codes and account notifications by text and email. You can reply STOP to stop texts, though some security features may then require email instead. Don't use NetBridge to spam anyone.

12.1 Transactional messages. By providing a mobile phone number or email address to NetBridge, you expressly consent to receive transactional and informational text messages (SMS) and emails from NetBridge at that number or address, which may be sent using automated technology, including: verification and one-time passcodes; security and login alerts; account, billing, trial, renewal, and legal notices; profile-claim codes; and notifications about messages, connection and contact requests, bids, and "Need a sub" requests. Consent to receive these messages is not a condition of purchasing any goods or services, but some features (such as SMS verification) will not work without it.

12.2 Frequency, rates, and opt-out. Message frequency varies based on your activity and settings. Message and data rates may apply. You may opt out of SMS at any time by replying STOP to any NetBridge text message, and may reply HELP for help or contact Support@netbridge.contractors. You may also revoke consent by any other reasonable means, such as updating your notification settings or emailing us. After you opt out, we may send one final message confirming your opt-out. If you opt out of SMS, NetBridge may require you to use email or another method for verification. Carriers are not liable for delayed or undelivered messages. [SMS PROGRAM NAME / SENDING NUMBER OR SHORT CODE, IF REQUIRED FOR CARRIER REGISTRATION.]

12.3 Marketing messages. NetBridge will not send you marketing or promotional text messages unless you separately provide express written consent for them. Marketing emails will include an unsubscribe link. You cannot opt out of essential transactional emails (such as security, billing, and legal notices) while you maintain an account.

12.4 Push notifications. If you enable push notifications for the PWA, you may manage or disable them at any time in your browser or device settings or in your Platform notification settings.

12.5 Your phone number. You represent that you are the subscriber or customary user of each phone number you provide, or are authorized to provide it, and you must promptly update or remove any number you no longer use.

12.6 Electronic communications. You agree that NetBridge may provide all agreements, notices, disclosures, and other communications to you electronically (by email, in-app, or on the Platform), and that they satisfy any legal requirement that such communications be in writing, consistent with the federal Electronic Signatures in Global and National Commerce Act (15 U.S.C. § 7001 et seq.).

12.7 No spam, harvesting, or unsolicited marketing. You may not use the Platform, or any information obtained from it, to: send spam, bulk, chain, or unsolicited commercial messages; harvest, scrape, export, or compile names, phone numbers, email addresses, or other contact information of users or homeowners; place calls or send texts or emails to anyone in violation of the Telephone Consumer Protection Act (47 U.S.C. § 227), the CAN-SPAM Act (15 U.S.C. § 7701 et seq.), or state telemarketing and anti-spam laws; or send "Need a sub" requests, connection requests, or messages that are not tied to a genuine business purpose. You are solely responsible for, and will indemnify NetBridge against, any claim arising from communications you send.

13. Bid Hub

In plain English: Bid Hub helps you post jobs and collect bids. NetBridge isn't part of any bid or contract, doesn't pick winners, and doesn't guarantee anyone will bid or perform. Bid rigging and sharing sealed bids are strictly prohibited.

13.1 How Bid Hub works. Users may post private jobs (visible only to invited companies) or open jobs, and may receive sealed bids, which are hidden from other bidders. Users may also send a "Need a sub" request to up to 30 verified companies, which remains open for 72 hours unless closed earlier by the requester. "Verified" here has the limited meaning in Section 6.

13.2 NetBridge is not a party. NetBridge is not a party to, and has no responsibility for, any job posting, invitation, bid, award, contract, subcontract, or payment arising from Bid Hub. NetBridge does not evaluate, rank on merit, recommend, or award bids; does not guarantee that any job will receive bids, that any bid is accurate or complete, or that any bidder will accept an award or perform; and does not guarantee that any job poster has funding, authority, or intent to award. No bid, response, or award through Bid Hub is binding on NetBridge. Whether and when any bid becomes binding between users depends solely on the users' own terms and applicable law.

13.3 Sealed bids. Sealed bids are hidden from other bidders, but are visible to the job poster and its Authorized Users, and may be accessed by NetBridge personnel and service providers as necessary for support, security, integrity, and legal compliance. NetBridge is not responsible for any disclosure of a bid by the job poster or its personnel.

13.4 No bid rigging or collusion. You may not use the Platform to engage in, facilitate, or attempt any anticompetitive conduct, including: bid rigging; price fixing; complementary, cover, or courtesy bidding; bid suppression or withdrawal by agreement; bid rotation; market, customer, or territory allocation; or sharing, soliciting, or disclosing the contents of any sealed bid to or from any competing bidder. These practices may violate federal antitrust law (including Section 1 of the Sherman Act, 15 U.S.C. § 1), state antitrust law, and public procurement law. NetBridge may remove content, suspend accounts, preserve records, and cooperate with or report to law enforcement.

13.5 Job posters' responsibilities. If you post a job or "Need a sub" request, you represent that it is a genuine opportunity that you have authority to offer; that its description is accurate; and that you will comply with all applicable procurement, licensing, bonding, prevailing-wage, and small or disadvantaged business requirements. You may not post fake jobs, including to collect pricing or proprietary information.

13.6 Bidders' responsibilities. If you submit a bid, you represent that it is made in good faith, independently, and without collusion, and that your Company holds the licenses required for the scope of work.

14. Suppliers

14.1 Supplier accounts. Suppliers may maintain Company Accounts and profiles subject to these Terms. Suppliers may post up to two (2) offers per day, subject to a separate supplier agreement with NetBridge (the "Supplier Agreement") [SUPPLIER AGREEMENT URL]. Offers are labeled as supplier offers.

14.2 Suppliers are responsible for their offers. Each supplier is solely responsible for its offers, pricing, product descriptions, availability, delivery, warranties, returns, and compliance with law. NetBridge is not the seller of any product, is not a party to any purchase, and makes no warranty about any product or supplier. Supplier offers and Supplier Agreements do not affect any Review, Trust Score, badge, or ranking (Section 8.10).

15. Subscriptions, Free Trials, Billing, and Cancellation

In plain English: Basic is free. Pro and Full are paid plans that renew automatically each month or year until you cancel. You can cancel online at any time, as easily as you signed up, and you keep access until the end of the period you paid for. We'll email you before annual renewals, before a trial ends, and before any price increase.

15.1 Plans and prices. NetBridge currently offers the following plans (prices in U.S. dollars, excluding taxes):

| Plan | Monthly | Annual |

|---|---|---|

| Basic | Free | Free |

| Pro | $49 per month | $490 per year |

| Full | $149 per month | $1,490 per year |

Additional seats and additional states may be purchased as add-ons at the prices shown at checkout [ADD-ON PRICES: EXTRA SEAT $___ / EXTRA STATE $___, MONTHLY AND ANNUAL]. Plan features are described on the pricing page and at checkout. The price, billing frequency, and renewal terms shown to you at checkout, which you must affirmatively accept before being charged, form part of these Terms.

15.2 AUTOMATIC RENEWAL. IF YOU PURCHASE A PAID PLAN OR ADD-ON, YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW AT THE END OF EACH BILLING PERIOD (MONTHLY OR ANNUAL, AS YOU SELECTED) FOR A PERIOD OF THE SAME LENGTH, AND YOU AUTHORIZE NETBRIDGE (THROUGH ITS PAYMENT PROCESSOR) TO CHARGE YOUR PAYMENT METHOD THE THEN-CURRENT PRICE FOR YOUR PLAN AND ADD-ONS, PLUS APPLICABLE TAXES, AT THE START OF EACH RENEWAL PERIOD, UNLESS AND UNTIL YOU CANCEL BEFORE THE RENEWAL DATE AS DESCRIBED IN SECTION 15.6.

15.3 Payment processing. Payments are processed by Stripe, Inc. or another third-party payment processor that NetBridge designates, and are subject to the processor's terms and privacy policy. NetBridge does not store full payment card numbers. You must provide a valid payment method that you are authorized to use and keep your billing information current.

15.4 Free Pro trial for newly claimed companies. A company that newly claims its profile is eligible for a 30-day free trial of the Pro plan, limited to one trial per company (NetBridge may deny or revoke a trial it believes is being obtained through duplicate accounts or fraud). You will not be charged during the trial. At the end of the trial:

(a) if you have not added a payment method and affirmatively chosen to continue on a paid plan, your Company Account will automatically change to the free Basic plan and you will not be charged; or

(b) if you have added a payment method and affirmatively chosen to continue on a paid plan after the trial, your paid subscription will begin automatically when the trial ends and you will be charged the price you selected, and it will then renew automatically under Section 15.2, unless you cancel before the trial ends.

NetBridge will send you a notice at least [TRIAL REMINDER DAYS — not less than 3, e.g., 7] days before the trial ends, stating the trial end date, the price that will be charged (if any) after the trial, and how to cancel.

15.5 Renewal and receipt notices. For annual subscriptions, NetBridge will email the Owner a reminder at least 30 but not more than 60 days before each renewal date stating the renewal date, the total renewal cost, and how to cancel. NetBridge will send a receipt for each charge.

15.6 Cancellation — as easy as signing up. You may cancel a paid subscription or add-on at any time, online, in your account under [BILLING SETTINGS PATH, e.g., Settings > Billing] (or the equivalent location), in no more steps than it took to sign up. NetBridge may present a single optional offer before you confirm, but will always display a clear option to complete the cancellation. You may also cancel by emailing Support@netbridge.contractors from the Owner's account email address. Cancellation takes effect at the end of the current paid billing period; you will keep paid features until then, and you will not be charged again. After that, your Company Account will move to the Basic plan unless you delete it. Cancelling a subscription does not delete your account (see Section 27.1).

15.7 Refunds. [REFUND POLICY — DECISION REQUIRED. Suggested default:] Except as stated in these Terms or required by law, fees are non-refundable, and NetBridge does not provide refunds or credits for partial billing periods or unused features. However: (a) if you cancel an annual subscription within [REFUND WINDOW, e.g., 14] days after the initial purchase or an annual renewal charge, NetBridge will refund that annual charge [in full / pro rata for the unused portion]; (b) NetBridge will refund amounts charged in error; (c) if NetBridge terminates your account without cause, or you reject a material change to these Terms under Section 28, NetBridge will refund the unused, prepaid portion of your fees on a pro rata basis; and (d) you may contact Support@netbridge.contractors with any billing question.

15.8 Price changes. NetBridge may change subscription prices. NetBridge will notify the Owner by email at least 30 days before a price increase takes effect, and any increase will apply only from your next renewal date after the notice period ends. If you do not agree to the new price, you may cancel before it takes effect under Section 15.6. Promotional or introductory pricing ends as stated in the offer.

15.9 Plan changes. Upgrades take effect immediately, and you will be charged a prorated amount for the rest of the current billing period (or as shown at checkout). Downgrades take effect at the start of the next billing period. Downgrading may reduce seats, states, or features, and NetBridge is not responsible for any loss of content or functionality resulting from a downgrade.

15.10 Taxes. Prices do not include sales, use, value-added, or similar taxes. You are responsible for all taxes associated with your subscription (other than taxes on NetBridge's net income), and NetBridge will collect taxes where it is required to do so.

15.11 Failed payments and chargebacks. If a payment fails, NetBridge may retry the charge, notify you, and suspend or downgrade paid features until payment is made. If you dispute a valid charge with your card issuer instead of contacting us first, NetBridge may suspend your account while the dispute is pending.

16. Prohibited Conduct

In plain English: Use NetBridge honestly, lawfully, and only for legitimate construction business. The list below explains what is not allowed.

In addition to the other restrictions in these Terms, you may not, and may not help or allow anyone else to:

(a) Fraud and impersonation. Impersonate any person or business; misrepresent your identity, affiliation, license, insurance, bonding, qualifications, or experience; create fake, duplicate, or unauthorized accounts; or claim or operate a profile you are not authorized to control.

(b) Unlicensed or illegal contracting. Offer, bid on, advertise, or perform work that requires a license you do not hold; lend or rent your license to another; misstate license classifications or limits; or otherwise violate contractor licensing laws (including Utah Code Title 58, Chapter 55, as applicable) or the laws of any state where you work.

(c) False or harmful content. Post content that is false, misleading, defamatory, fraudulent, obscene, threatening, harassing, hateful, or that violates Section 8 (Reviews) or Section 10 (Project Address).

(d) Discrimination and harassment. Discriminate against, harass, or exclude any person or business on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, disability, genetic information, veteran status, or any other characteristic protected by law, including in job postings, bid invitations, awards, and Reviews.

(e) Scraping and data misuse. Use any robot, spider, scraper, crawler, or other automated means, or any manual process, to access, copy, index, harvest, or extract data or content from the Platform (including profiles, Reviews, Trust Scores, license data, contact information, Project Addresses, or bids), except through features or interfaces NetBridge provides for that purpose; or sell, license, or build a competing database from Platform data.

(f) Circumventing the Platform. Bypass, disable, or interfere with any security, access control, rate limit, consent requirement (including the consent required to contact another company), seat or state limit, paywall, or Verification process; access features or data you are not authorized to access; or use the Platform to obtain contact information for the purpose of avoiding these Terms.

(g) Malware and attacks. Upload or transmit viruses, malware, ransomware, or other harmful code; probe, scan, or test the vulnerability of the Platform (except under a written authorization from NetBridge); or overload, disrupt, or attack the Platform or its infrastructure.

(h) Spam and unsolicited marketing. Violate Section 12.7.

(i) Anticompetitive conduct. Violate Section 13.4.

(j) Reverse engineering. Decompile, reverse engineer, or attempt to derive source code, algorithms, or the Trust Score methodology from the Platform, except to the extent applicable law expressly permits it despite this restriction.

(k) Infringement and privacy violations. Post content that infringes intellectual property rights or that violates anyone's privacy or publicity rights, or share personal information of others without a lawful basis.

(l) Sensitive and regulated data. Upload Social Security numbers except where unavoidable and appropriately protected (Section 11.3), protected health information, or data subject to export controls.

(m) Misuse of reporting tools. Submit false or bad-faith reports, flags, disputes, or copyright notices.

(n) Resale. Resell, sublicense, or provide access to the Platform to third parties, or share accounts, except as expressly permitted by your plan.

(o) Unlawful activity. Use the Platform for any unlawful purpose, or in violation of any law, regulation, court order, or third-party right.

17. Intellectual Property

In plain English: NetBridge owns the Platform. You own your content, but you give NetBridge a license to use it to run and promote the Platform. Copyright complaints go to our designated agent.

17.1 NetBridge's ownership. The Platform — including its software, design, text, graphics, logos, compilations of data (including compilations of Public Records), the Trust Score methodology, and all related intellectual property — is owned by NetBridge or its licensors and is protected by law. Except for the limited rights expressly granted in these Terms, NetBridge reserves all rights.

17.2 Your license to use the Platform. Subject to these Terms and payment of applicable fees, NetBridge grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Platform for your Company's internal business purposes.

17.3 Your content and your license to NetBridge. As between you and NetBridge, you (or your licensors) retain ownership of your User Content. You grant NetBridge a non-exclusive, worldwide, royalty-free, fully paid, transferable (in connection with a merger, acquisition, or sale of assets), and sublicensable (to NetBridge's service providers and to other users as needed to operate the Platform) license to host, store, reproduce, adapt (for example, to reformat, resize, or translate), display, publish, distribute, and create aggregations and derivative works of (such as the Trust Score) your User Content, for the purposes of operating, providing, securing, improving, and promoting the Platform. For publicly visible User Content (such as your Company profile, portfolio, and Reviews), this license lasts as long as the content remains on the Platform and, for Reviews and ratings, for as long as NetBridge retains them under Section 27.4. For non-public User Content (such as messages and files), NetBridge will use it only to provide and secure the Platform, to comply with law, and as described in the Privacy Policy. You also grant NetBridge the right to display your Company's name, logo, and trademarks on your Company profile and in search results.

17.4 Feedback. If you provide suggestions, ideas, or feedback about the Platform ("Feedback"), NetBridge may use it without restriction or compensation to you. Feedback does not include Reviews of NetBridge, which you remain free to publish anywhere (Section 8.5).

17.5 Trademarks. "NetBridge," the NetBridge logo, "Trust Score" (as used on the Platform), "Bid Hub," and related names and logos are trademarks of NetBridge [CONFIRM TRADEMARK CLEARANCE / REGISTRATION STATUS]. You may not use them without NetBridge's prior written permission, except to truthfully refer to your presence on the Platform. All other trademarks, including Google, Yelp, BBB, Angi, and Houzz, belong to their respective owners, and references to them do not imply affiliation or endorsement.

17.6 Copyright complaints (DMCA). NetBridge respects intellectual property rights and responds to notices of alleged copyright infringement under the Digital Millennium Copyright Act, 17 U.S.C. § 512. To submit a notice, send the following to NetBridge's designated agent:

(a) a physical or electronic signature of the copyright owner or a person authorized to act on its behalf;

(b) identification of the copyrighted work claimed to be infringed;

(c) identification of the material claimed to be infringing and information reasonably sufficient to allow NetBridge to locate it (such as a URL);

(d) your contact information, including address, telephone number, and email address;

(e) a statement that you have a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and

(f) a statement that the information in the notice is accurate and, under penalty of perjury, that you are authorized to act on behalf of the copyright owner.

Designated Copyright Agent: [DMCA AGENT NAME], [LEGAL ENTITY NAME], [MAILING ADDRESS], [DMCA EMAIL, e.g., copyright@netbridge.contractors], [PHONE]. [DMCA AGENT MUST BE REGISTERED WITH THE U.S. COPYRIGHT OFFICE.]

17.7 Counter-notices and repeat infringers. If your content was removed in response to a notice and you believe the removal was a mistake or misidentification, you may send a counter-notice to the designated agent containing the information required by 17 U.S.C. § 512(g)(3). NetBridge may restore the content as permitted by that section. Anyone who knowingly materially misrepresents that material is infringing, or that it was removed by mistake, may be liable for damages under 17 U.S.C. § 512(f). NetBridge will terminate, in appropriate circumstances, the accounts of users who are repeat infringers.

18. Privacy and Data

18.1 Privacy Policy. NetBridge's collection and use of personal information is described in the Privacy Policy at [PRIVACY POLICY URL].

18.2 Hosting in the United States. The Platform and its data are hosted in the United States using third-party service providers, which currently include Vercel (application hosting, and file storage through Vercel Blob), Neon (database), Resend (email delivery), and Stripe (payments). NetBridge may change its service providers.

18.3 Your data-protection responsibilities. You are responsible for complying with all privacy and data-protection laws that apply to personal information you upload or share through the Platform (including information about your employees, homeowners, clients, and other third parties), and for providing any notices and obtaining any consents those laws require.

18.4 Aggregated data. NetBridge may create and use aggregated or de-identified data derived from use of the Platform (for example, industry statistics) for any lawful purpose, provided it does not identify you or any individual.

19. Artificial Intelligence Tools

In plain English: NetBridge may use AI tools to help with customer support and content moderation. People make the final decision in certain cases. AI can make mistakes.

19.1 How NetBridge uses AI. NetBridge may use artificial intelligence and machine-learning tools, including tools provided by third parties, to help answer support questions, detect spam, fraud, and prohibited content, prioritize reports and disputes, and assist moderators. When you interact with an AI-powered support tool, NetBridge will identify it as such, and you may ask at any time whether you are interacting with a person or with AI.

19.2 Human decisions. A NetBridge staff member makes the final decision on [HUMAN-DECIDED CASES — e.g., document-based profile claims, contested ownership disputes, Review Disputes that result in removal, and account terminations]. Other actions (such as filtering obvious spam or malware) may be automated.

19.3 Limitations. AI output may be inaccurate or incomplete. AI-generated support responses are informational only and do not modify these Terms or bind NetBridge to any commitment. [AI TRAINING POLICY — DECISION: e.g., "NetBridge does not permit its AI vendors to use your non-public User Content to train their general-purpose models."]

20. Indemnification and Hold Harmless

In plain English: If someone — for example, a company you reviewed, a homeowner, a worker, or a government agency — makes a claim against NetBridge because of something you or your company did on or through the Platform, you and your company will defend NetBridge and pay for it.

20.1 Your indemnity. To the fullest extent permitted by law, you and the Company, jointly and severally, will defend, indemnify, and hold harmless NetBridge and its affiliates, and each of their members, managers, officers, directors, employees, agents, contractors, licensors, successors, and assigns (the "Indemnified Parties"), from and against any and all claims, demands, suits, proceedings, investigations, losses, liabilities, damages, judgments, settlements, fines, penalties, costs, and expenses (including reasonable attorneys' fees and costs) (collectively, "Claims") arising out of or relating to:

(a) your User Content, including any Review, rating, response, post, photo, video, message, file, bid, or Project Address entry;

(b) your access to or use of the Platform, and all activity under your Company Account, including by any Authorized User;

(c) any User Transaction or other dealing between you and any other user or third party, including any work, materials, workmanship, defect, delay, payment or non-payment, lien, bond claim, warranty claim, bodily injury, death, or property damage;

(d) your breach or alleged breach of these Terms or of any representation or warranty in them;

(e) your violation or alleged violation of any law or regulation, including contractor licensing, antitrust, privacy, anti-spam, telemarketing, employment, safety, and consumer protection laws;

(f) any profile claim you make, including any fraudulent or unauthorized claim;

(g) your infringement, misappropriation, or violation of any intellectual property, privacy, publicity, confidentiality, or other right of any person; and

(h) any Claim by a third party — including any company you reviewed, any homeowner, property owner, occupant, or client, any of your employees, workers, subcontractors, or suppliers, and any government agency — arising from any of the foregoing.

20.2 Exception. Your obligations under this Section 20 do not apply to the extent a Claim is finally determined by a court or arbitrator to have been caused by an Indemnified Party's own fraud, gross negligence, or willful misconduct.

20.3 Procedure. NetBridge will notify you of any Claim for which it seeks indemnification (though any delay will relieve you of your obligations only to the extent it materially prejudices you). NetBridge may, at its option, control the defense of any Claim at your expense, or permit you to control it using counsel reasonably acceptable to NetBridge. You may not settle any Claim in a way that imposes any obligation or admission on an Indemnified Party without NetBridge's prior written consent. NetBridge may participate with its own counsel at its own expense.

21. Disclaimers

21.1 AS-IS PLATFORM. THE PLATFORM, ALL CONTENT, AND ALL FEATURES (INCLUDING VERIFICATION, TRUST SCORES, BADGES, UNCLAIMED PROFILES, PROJECT ADDRESS, MESSAGING, AND BID HUB) ARE PROVIDED "AS IS," "AS AVAILABLE," AND "WITH ALL FAULTS." TO THE FULLEST EXTENT PERMITTED BY LAW, NETBRIDGE DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND QUIET ENJOYMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

21.2 NO WARRANTY ABOUT USERS OR CONTENT. NETBRIDGE DOES NOT WARRANT OR GUARANTEE, AND IS NOT RESPONSIBLE FOR: (A) THE IDENTITY, LICENSING, INSURANCE, BONDING, QUALIFICATIONS, SOLVENCY, CONDUCT, OR PERFORMANCE OF ANY USER; (B) THE ACCURACY, COMPLETENESS, OR LEGALITY OF ANY USER CONTENT, REVIEW, TRUST SCORE, BADGE, OUTSIDE RATING, OR PUBLIC RECORD; (C) THE QUALITY, SAFETY, LEGALITY, OR TIMELINESS OF ANY WORK, MATERIALS, OR PAYMENT; OR (D) THE OUTCOME OF ANY BID OR USER TRANSACTION. YOUR RELIANCE ON ANY OF THESE IS SOLELY AT YOUR OWN RISK.

21.3 NO WARRANTY OF AVAILABILITY OR SECURITY. NETBRIDGE DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; THAT MESSAGES, NOTIFICATIONS, VERIFICATION CODES, OR FILES WILL BE DELIVERED, PRESERVED, OR KEPT CONFIDENTIAL; OR THAT THE PLATFORM IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

21.4 NO PROFESSIONAL ADVICE. Nothing on the Platform is legal, tax, insurance, engineering, safety, or other professional advice.

22. Limitation of Liability

22.1 EXCLUSION OF CERTAIN DAMAGES. TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL NETBRIDGE OR ANY OTHER INDEMNIFIED PARTY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, CONTRACTS, BIDS, GOODWILL, OR REPUTATION, OR ANY LOSS OR CORRUPTION OF DATA, OR COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, STATUTE, OR OTHERWISE), EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

22.2 NO LIABILITY FOR USERS OR THIRD PARTIES. TO THE FULLEST EXTENT PERMITTED BY LAW, NETBRIDGE WILL HAVE NO LIABILITY FOR ANY CLAIM ARISING FROM ANY USER CONTENT, ANY REVIEW OR TRUST SCORE, ANY USER TRANSACTION, OR THE ACTS OR OMISSIONS OF ANY USER OR OTHER THIRD PARTY, INCLUDING ANY DISPUTE, DISAGREEMENT, INJURY, OR DAMAGE ARISING FROM INTERACTIONS BETWEEN USERS.

22.3 LIABILITY CAP. TO THE FULLEST EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF NETBRIDGE AND ALL OTHER INDEMNIFIED PARTIES FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM WILL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES YOU PAID TO NETBRIDGE FOR THE PLATFORM IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS (US $100).

22.4 Basis of the bargain; exceptions. The limitations in this Section 22 apply even if a limited remedy fails of its essential purpose, and reflect an allocation of risk that is an essential basis of the bargain between you and NetBridge; without them, NetBridge could not offer the Platform at its current prices (including for free). Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under applicable law, such as, where applicable, liability for fraud, gross negligence, or willful misconduct.

23. Release

23.1 RELEASE FOR USER DISPUTES. BECAUSE NETBRIDGE IS NOT A PARTY TO USER TRANSACTIONS OR RESPONSIBLE FOR USER CONTENT, IF YOU HAVE A DISPUTE WITH ONE OR MORE OTHER USERS OR THIRD PARTIES, YOU, ON BEHALF OF YOURSELF AND THE COMPANY, RELEASE NETBRIDGE AND THE OTHER INDEMNIFIED PARTIES FROM ALL CLAIMS, KNOWN OR UNKNOWN, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THAT DISPUTE, to the fullest extent permitted by law.

23.2 Waiver of unknown-claims statutes. You waive the benefit of any law that would otherwise limit this release to claims you know or suspect exist at the time of the release, such as California Civil Code § 1542, which provides: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party."

24. Time Limit for Claims

TO THE FULLEST EXTENT PERMITTED BY LAW, ANY CLAIM YOU HAVE ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM MUST BE BROUGHT (BY FILING AN ARBITRATION DEMAND OR, WHERE PERMITTED, A COURT ACTION) WITHIN ONE (1) YEAR AFTER THE CLAIM ARISES, OR IT IS PERMANENTLY BARRED. The informal-resolution period in Section 25.2 pauses this deadline.

25. Dispute Resolution; Binding Arbitration; Class Action Waiver

In plain English: Disputes between you and other users are between you and them. If you have a dispute with NetBridge, we will first try to work it out informally. If we can't, it goes to binding individual arbitration in Salt Lake County, Utah — not court, and not a class action — except small claims and certain intellectual property matters. You can opt out of arbitration within 30 days of accepting these Terms.

25.1 Disputes between users. Disputes between users — including about a Review, bid, contract, work, payment, or conduct — are solely between those users. NetBridge has no obligation to mediate, investigate, or resolve them, although it may, in its discretion, take action under these Terms. This Section 25 does not govern disputes between users.

25.2 Informal resolution first. Before starting arbitration or a court action against the other, you and NetBridge each agree to send a written notice describing the dispute and the relief sought (a "Notice of Dispute") — for NetBridge, to [LEGAL NOTICES EMAIL, e.g., legal@netbridge.contractors] and [PRINCIPAL BUSINESS ADDRESS]; for you, to the Owner's account email address — and to attempt in good faith to resolve it informally for at least 30 days after the notice is received.

25.3 Agreement to arbitrate. You and NetBridge agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Platform, or the relationship between you and NetBridge, whether based on contract, tort, statute, or any other legal theory, and whether arising before or after you accepted these Terms ("Dispute"), will be resolved exclusively by final and binding individual arbitration, except as provided in Section 25.6. This agreement to arbitrate is governed by the Federal Arbitration Act, 9 U.S.C. § 1 et seq.

25.4 Delegation. The arbitrator will decide all issues concerning the arbitrability, scope, validity, and enforceability of this Section 25, except that a court of competent jurisdiction will decide any issue concerning the validity, enforceability, or scope of Section 25.7 (Class Action and Jury Waiver) and Section 25.8 (Mass Filings).

25.5 Rules, seat, and procedure. The arbitration will be administered by [ARBITRATION PROVIDER — DECISION: the American Arbitration Association ("AAA") under its Commercial Arbitration Rules / JAMS under its Comprehensive or Streamlined Arbitration Rules & Procedures], as in effect when the arbitration is filed, as modified by this Section 25. The arbitration will be conducted by a single arbitrator. The seat and place of arbitration will be Salt Lake County, Utah, although the arbitrator may allow hearings to be conducted by video conference or, for claims under [DOCUMENTS-ONLY THRESHOLD, e.g., $25,000], on written submissions alone. The arbitrator may award any individual relief that a court could award, but only to the extent necessary to resolve the individual claim, and must issue a reasoned written decision. Judgment on the award may be entered in any court of competent jurisdiction. Payment of filing, administrative, and arbitrator fees will be governed by the applicable rules, [OPTIONAL — DECISION: except that for claims of less than $___, NetBridge will pay the portion of those fees that exceeds $___]. Each party bears its own attorneys' fees, except as the applicable rules or law provide.

25.6 Exceptions. Either party may: (a) bring an individual claim in a small-claims court of competent jurisdiction, so long as the claim remains in that court and is not removed or appealed to a court of general jurisdiction; and (b) seek temporary, preliminary, or permanent injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's intellectual property rights, or unauthorized access to, scraping of, or interference with the Platform.

25.7 CLASS ACTION AND JURY WAIVER. YOU AND NETBRIDGE AGREE THAT EACH MAY BRING DISPUTES AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PARTY'S CLAIMS OR PRESIDE OVER ANY FORM OF CLASS OR REPRESENTATIVE PROCEEDING. YOU AND NETBRIDGE EACH WAIVE THE RIGHT TO A TRIAL BY JURY. If this Section 25.7 is found unenforceable as to any claim or request for relief, that claim or request (and only that claim or request) will be severed and decided by a court under Section 25.11 after all arbitrable claims are resolved, and the rest of this Section 25 will still apply.

25.8 Mass filings. If 25 or more similar demands for arbitration are filed against NetBridge by or with the assistance of the same or coordinated counsel or organizations, the parties agree that they may be administered in batches under the applicable rules for mass arbitrations (including any mass-arbitration supplementary rules or procedures of the administrator), and that the statute of limitations will be tolled for claims awaiting administration. [ATTORNEY TO CONFIRM MASS-ARBITRATION PROTOCOL.]

25.9 30-DAY RIGHT TO OPT OUT. YOU MAY OPT OUT OF THIS AGREEMENT TO ARBITRATE BY SENDING AN EMAIL TO [ARBITRATION OPT-OUT EMAIL, e.g., legal@netbridge.contractors] WITHIN 30 DAYS AFTER YOU FIRST ACCEPT THESE TERMS, stating your name, your Company's legal name, the account email address, and that you opt out of arbitration. Opting out does not affect any other part of these Terms, including Section 25.1, the Class Action and Jury Waiver to the extent permitted by law, and Section 26. If you opt out, Disputes will be resolved in the courts described in Section 25.11.

25.10 Changes to this Section. If NetBridge makes a material change to this Section 25, it will give notice under Section 28, and the change will not apply to any Dispute of which NetBridge received notice before the change took effect. You may reject the change by emailing the address in Section 25.9 within 30 days after the change takes effect, in which case the prior version of this Section 25 will continue to apply to you.

25.11 Court venue. For any Dispute not subject to arbitration (including if you opt out), you and NetBridge consent to the exclusive jurisdiction of, and venue in, the state courts located in Salt Lake County, Utah, and the United States District Court for the District of Utah, and waive any objection based on inconvenient forum.

26. Governing Law

These Terms and any Dispute are governed by the laws of the State of Utah, without regard to its conflict-of-laws principles, except that Section 25 is governed by the Federal Arbitration Act. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

27. Suspension, Termination, and Account Deletion

In plain English: You can delete your account at any time. NetBridge can suspend or close accounts that break these Terms or create risk. Some parts of these Terms keep applying after an account closes.

27.1 By you. You may stop using the Platform at any time. The Owner may delete the Company Account, and any Authorized User may delete their personal login, through the account settings [ACCOUNT DELETION PATH, e.g., Settings > Account > Delete Account] or by emailing Support@netbridge.contractors. Deleting a Company Account cancels any paid subscription effective at the end of the current billing period (Section 15.6), and no refund will be owed except as provided in Section 15.7.

27.2 By NetBridge. NetBridge may, in its sole discretion and with or without notice, suspend, restrict, or terminate your access to all or part of the Platform, remove or restrict any User Content or profile, or revoke any Verification status or profile claim, if NetBridge believes that you or any Authorized User: has violated these Terms or the law; has provided false information; has engaged in fraud, a fraudulent claim, review manipulation, bid rigging, harassment, or discrimination; poses a risk to other users, the public, or NetBridge; has failed to pay fees when due; or if NetBridge is required to do so by law or discontinues the Platform. NetBridge may also terminate inactive free accounts after notice. Where NetBridge considers it appropriate and practical, it will notify you of the reason for an action and give you an opportunity to respond.

27.3 Effect of termination. When your access ends: your license to use the Platform ends; you remain responsible for all fees accrued before termination; and NetBridge may delete or retain your User Content as described below. If NetBridge terminates your account because you violated these Terms, you will not receive any refund.

27.4 Data after deletion. After account deletion, NetBridge will delete or de-identify your personal information and non-public User Content within [ACCOUNT DATA RETENTION PERIOD, e.g., 90 days], except that NetBridge may retain: (a) information it must keep to comply with law, resolve disputes, prevent fraud and abuse (including records of suspended accounts and fraudulent claims), and enforce these Terms; (b) backup copies for a limited period until they are overwritten; (c) audit logs; and (d) Reviews and ratings you submitted about other companies, which may remain on the Platform, attributed to a de-identified "former member" or similar label, to preserve the integrity of Trust Scores [DECISION: CONFIRM THIS POLICY]. A Company profile that was generated from Public Records may revert to an Unclaimed Profile.

27.5 Survival. Sections 2, 4, 5, 6.2–6.4, 7.1–7.3, 8.5, 8.13, 11.5, 12.7, 13.2, 13.4, 15 (as to amounts owed and refunds), 16, 17.1, 17.3 (to the extent stated), 17.4, 17.5, 18.4, 20, 21, 22, 23, 24, 25, 26, 27.3–27.5, and 32, and any other provisions that by their nature should survive, will survive any termination or expiration of these Terms or deletion of your account.

28. Changes to These Terms

28.1 Material changes. If NetBridge makes a material change to these Terms, it will notify the Owner of each Company Account by email and will post a notice on the Platform at least 30 days before the change takes effect, and will update the "Last Updated" date above. NetBridge may also ask you to affirmatively accept the updated Terms. If you do not agree to a material change, you may cancel your subscription and delete your account before the change takes effect and receive a pro rata refund of any unused, prepaid fees. If you continue to use the Platform after the effective date after receiving that notice, you will be bound by the updated Terms.

28.2 Other changes. Changes that are not material (for example, clarifications, corrections, contact information updates, or descriptions of new features that do not reduce your rights) may take effect when posted. Changes required by law, or needed to address an urgent security, fraud, or legal risk, may take effect sooner than 30 days where necessary, and NetBridge will notify you as promptly as practicable.

28.3 No retroactive effect. Updated Terms do not apply retroactively to any Dispute that arose, or of which a party gave notice, before the updated Terms took effect.

29. Changes to the Platform

NetBridge may add, change, suspend, or discontinue any feature or plan, or change which states are supported, at any time. If NetBridge discontinues a paid plan or materially reduces its core features during a prepaid period, it will provide a pro rata refund of prepaid fees for the affected period or a comparable plan. Beta, preview, or experimental features are provided "as is" and may be changed or withdrawn without notice.

30. Third-Party Services and Links

The Platform may link to or integrate with third-party websites and services (such as Stripe, licensing agency websites, and outside rating services). NetBridge does not control and is not responsible for them, and your use of them is governed by their own terms and policies.

31. Force Majeure

NetBridge will not be liable for any delay or failure to perform caused by events beyond its reasonable control, including natural disasters, fire, flood, severe weather, epidemics, war, terrorism, civil unrest, labor disputes, government action, failures of utilities, the internet, telecommunications or SMS carriers, hosting or cloud providers, or payment processors, and cyberattacks not caused by NetBridge's failure to use reasonable security measures.

32. General Provisions

32.1 Entire agreement. These Terms (including the documents incorporated in Section 1.5) are the entire agreement between you and NetBridge regarding the Platform and supersede all prior agreements, understandings, and versions of these Terms, including the Terms of Service effective February 12, 2025.

32.2 Assignment. You may not assign or transfer these Terms, your account, or any profile without NetBridge's prior written consent; any attempt to do so is void. NetBridge may assign these Terms, in whole or in part, without your consent, including in connection with a merger, acquisition, reorganization, or sale of assets. These Terms bind and benefit the parties and their permitted successors and assigns.

32.3 Severability. If any provision of these Terms is held invalid or unenforceable, it will be enforced to the maximum extent permissible (or, if that is not possible, severed), and the remaining provisions will remain in full force and effect, subject to Section 25.7.

32.4 No waiver. NetBridge's failure or delay in enforcing any right or provision is not a waiver of it. A waiver is effective only if in writing and signed by NetBridge.

32.5 Notices. NetBridge may give you notice by email to the Owner's (or your) account email address, by in-app notification, or by posting on the Platform; notices by email are effective when sent. You must give legal notices to NetBridge by email to [LEGAL NOTICES EMAIL] with a copy by mail or courier to [LEGAL ENTITY NAME], [PRINCIPAL BUSINESS ADDRESS], Attn: Legal; they are effective when received. Routine support requests may be sent to Support@netbridge.contractors.

32.6 Relationship. You and NetBridge are independent contractors. Nothing in these Terms creates any partnership, joint venture, agency, franchise, fiduciary, or employment relationship.

32.7 Third-party beneficiaries. The Indemnified Parties are intended third-party beneficiaries of Sections 20 through 24. Otherwise, there are no third-party beneficiaries of these Terms.

32.8 Export and sanctions. You may not use the Platform in violation of U.S. export control or sanctions laws.

32.9 Interpretation. Headings and "In plain English" summaries are for convenience only and do not affect the meaning of these Terms; if a summary conflicts with the text of a Section, the text controls. "Including" means "including without limitation." These Terms will not be construed against either party as the drafter.

32.10 Electronic acceptance. Your electronic acceptance of these Terms has the same effect as a handwritten signature.

33. Contact Us

Questions about these Terms may be sent to:

[LEGAL ENTITY NAME]\

[PRINCIPAL BUSINESS ADDRESS]\

Email: Support@netbridge.contractors\

Legal notices: [LEGAL NOTICES EMAIL]